【订房】网站“最佳价格保证”想退差价,英文交涉信Sample


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我当时在H.C.上定花莲的一家酒店两晚花了USD164.9,然后我在Booking,Agoda,Hotel.com这几家大型点的订房网上比价一圈下来(使用www.toplanit.com的酒店比价引擎),发现Agoda的报价是最低的,同日期同房型的两晚价格是USD149.4,总共要便宜USD15.5,so我就按照H.C.所要求的准备好了比价材料给他们Email了过去

这是我Email给H.C.的Sample:

Dear HotelClub staff,

I found the cheaper price from \”Agoda\” than my booking of HotelClub, so I request to refund the difference of prices.

And these are details below:

(1) HotelClub booking number: PBHCL0123456789

(2) The website for cheaper price of \”Agoda\”:

这里提供出你在Agoda上找到的该酒店相应网址

(3) The Agoda total price is USD149.4 = (USD71.14 USD3.56) x 2 nights, but I booked at USD164.9 for the same type of the room from HotelClub, then there are USD15.5 difference of prices, thus I request to refund the difference of prices.

I also provide attachment, please refer it about more details.

Thanks!
 
Best regards!

我在发完这封信1天后就收到了回复,内容如下:

Dear xxx,

Thank you for your e-mail.

With reference to your e-mail regarding the price match with www.agoda.com, please be advised that we have examined the information on this website and in the attachments you have provided. We are pleased to advise that we will be honouring the lower rate found. We have issued a refund of USD 15.50 which is shown on your receipt. Please allow upto 10 working days for this to appear in your credit card account.

HotelClub always welcome feedback from our valued customers and would like to assure you that customer satisfaction is our priority.

Kindly note that an identity proof (passport or driving license) will be required along with the confirmation voucher at the time of check-in at the hotel.

Thank you for participating in our best price guarantee and we wish you an enjoyable stay at the xxxx Hualien hotel.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards!

他们reply说差价已经退回我信用卡了,最多10个工作日会出现在账单上,结果今天查了下卡的账单一看,他们回复我的当天这笔差价退款就入我帐户了,前后算下来,从写信要求退还差价到最终入帐信用卡只花了1天的时间,HotelClub在Price Match这方面表现得还是很高效的! 赞一个! 

本文引用自:http://blog.sina.com.cn/s/blog_5c98ae570100wh9j.html


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